Front Desk Coordinator

Bark Bark Club is dedicated to helping you prioritize your pet’s health and happiness above all else! We operate as a full-service pet care business, offering doggy daycare, crate-free boarding, grooming, dog walking, and a diverse selection of high-quality pet products. Our commitment to pets extends beyond our range of services. Through our collaboration with Care for Real Pet Food Pantry and various other organizations, we continually seek new ways to support our community.

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We are seeking a passionate pet lover and community-minded customer service professional to join our busy and rapidly expanding doggy daycare, boarding, and grooming facility in the Edgewater neighborhood of Chicago.

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This is a FULL TIME position.

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Once training is complete, you will work the following set schedule:

Monday: 11am – 7pm

Tuesday: 11am – 7pm

Wednesday: 11am – 7pm

THURSDAY/FRIDAY: OFF

Saturday: 8am – 5pm

Sunday: 10am – 5pm

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The compensation is $17/hour, with the possibility of a raise after 90 days.

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Essential Duties and Responsibilities:

• Provide exceptional, customer-focused service to Bark Bark Club clients.

• Sell services, additional services, and retail products.

• Schedule appointments based on specific service time requirements.

• Check clients in and out according to Bark Bark Club processes.

• Answer incoming calls in a professional and organized manner.

• Communicate current and ongoing promotional programs, services, and packages to clients by demonstrating in-depth knowledge of all service and retail offerings.

• Maintain updated client information consistently.

• Keep the work area clean and organized at all times.

• Actively participate in promoting Bark Bark Club services and products.

• Responsible for opening and closing duties, following Bark Bark Club protocols, including cash drawer and closeout responsibilities.

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Job Requirements:

• Customer service experience is a must.

• Attention to every detail and a passion for understanding your clients.

• Passionate about providing flawless customer service.

• Able to communicate effectively with clients, management, and staff.

• Ability to work cohesively with others in a fun and fast-paced environment.

• Ability to multitask and remain calm under pressure.

• Basic understanding of dog behavior.

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Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
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Benefits:
Employee discount
On-the-job training
Paid training